MORE PUPPY INFO

APPLICATION & ADOPTION PROCESS

A piece of our heart and soul is put into each puppy, so each one is very special to us. We adopt a vigorous screening process and only dedicated families who are committed to training and having their dog as an integral part of their lives will be offered an opportunity for one of our puppies. We care about our puppies, how they are treated, raised, trained and kept - not just in our home - but in yours too.

1. ONLINE APPLICATION

Please complete our online puppy application. This tells us a bit about you, your family and lifestyle and experience with dogs.

We also ask that you text or email us photos or a video of where the puppy will be kept to ensure you have a safe environment and secure fencing.

2. PHONE CALL

After reviewing your application and we feel happy that you could be the right fit for one of our pups, we organise to have a phone chat with you. This is so we can get to know each other a bit better and we can both ask each other any questions.

3. CONTRACT AND INFO PACK (PUPPY BIBLE)

After our phone call we will email you our Puppy Sale Agreement (Contract) and our puppy information pack, "The Puppy Bible". You can go over this and let us know if you have any questions!

4. VISIT

Our puppy owners are more than welcome to visit us in our family home, meet our dogs and spend time with puppies. In fact, we love this! It's wonderful for your puppy and you to get to know each other better before you take him/her home. We love watching families develop a bond with their pup and get to know mum and other littermates too. You have to feel the right connection and bond with a puppy and photos can't really do this. Our puppy owners always say how our pups are even more amazing in person than their photos!

Though we do understand why sometimes it's not feasible for some interstate owners.

We will guide you throughout the process with specific puppy recommendations, helping you choose a temperament that best suits your family and lifestyle. Many happy puppy owners have trusted our advice when selecting their puppy. With over 25 years of experience, we have developed a strong understanding of individual traits and behaviours, allowing us to identify which puppy is likely to be the best fit for your home.

We just ask for a copy of your ID before you visit us (for security purposes), which we also need for to complete your puppy sale agreement (contract).

Please note: 8 weeks is the minimum age our puppies go to their new homes. If for any reason you aren't able to collect your puppy between 8-9 weeks old, we may charge an weekly additional fee to look after your puppy (boarding), plus to cover their food and age-appropriate socialisation and training.

5. DEPOSIT

A deposit is essentially a commitment. It signals that you are serious about welcoming a puppy into your home and allows us to confidently reserve a puppy especially for you.

We deliberately keep our deposits reasonable. This allows families to comfortably pay for their puppy in three instalments, rather than in a lump sum payment.

- To secure a puppy from one of our litters, a $500 deposit is required when pregnancy and an approximate number of pups are confirmed. We are careful to only accept deposits based on the number of pups were are expecting.

- When puppy selection has been made and you have chosen a particular puppy at around 6 weeks old, another $500 is then due.

- The remaining balance is paid before your puppy goes home (payment must clear before any pup leaves us).

Deposit Refund Policy

Deposits are only refundable in certain circumstances. We are happy to refund your deposit if we cannot provide a puppy to you as planned, the puppy develops a health concern (this has never happened), or we think the puppy will not be suitable for you.

Once a puppy or a position on our waiting list is reserved for you, we may have already declined several other prospective homes who then proceed to obtain a puppy elsewhere. If a cancellation leaves us unable to place that puppy in another suitable home within the necessary timeframe, the deposit may not be refundable.

Transfer to a Future Litter

We understand that unexpected situations can arise. If circumstances occur that affect the timing of bringing your puppy home, such as a family emergency or significant change in personal circumstances, we are happy to work with you where possible. In these cases, a deposit may be transferred to a future litter, allowing your family to still welcome one of our puppies at a more suitable time.

IF YOU LIVE INTERSTATE

If you live interstate and for any reason are unable to collect your puppy yourself, we use Bay City Pet Travel for interstate flight transport, where their service and prices are great.

Pups require a "fit to fly" veterinary certificate from an authorised vet when under 12 weeks old. Sometimes the vet charges a small fee for this, which the owner will have to pay for.

You will need to book your pup's flight directly with the transport company at least a week before transport. Transport services base their prices on the weight of the puppy. Usually our puppies are 8-9kgs at 8 weeks old).

We highly recommend Pet Caddy to get your puppy to the airport in time for their flight if we are unable to drop them off ourselves. Please contact Michael at Pet Caddy on 0419 554 495 to organise transport. He is very responsive and reasonably priced.